Order Cancellation Policy: We allow order cancellations before the product has been shipped or produced. In the event of cancellation, you are entitled to a full refund.

Product Returns: We accept product returns within 30 days of delivery. Please note that original shipping and handling fees are non-refundable.

Return Instructions: For a successful return, contact our customer service to ensure the package is sent to the correct address. Original shipping fees are non-refundable unless the error originated from our side.

Special Conditions:

• Halloween-themed items are only eligible for a refund if they have quality issues.
• Custom-order or personalized items are not subject to the 30-day return policy.
• All merchandise must be returned in its original selling condition.

Shipping Fees:

• If the return is initiated by the consumer, the consumer is responsible for the shipping fee, which will be determined by the chosen express company.
• If the return is due to our error, such as damaged or incorrect goods, the consumer will not be charged for the shipping fee.

Restocking Fees: No restocking fees will be applied to consumers for product returns.

Refund Processing: Once your return is received and inspected, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.

Late or Missing Refunds: If you have not received your refund yet, please check your bank account. If the issue persists, contact us at sales@asrrss.com for assistance.

Contact Information: For all return inquiries, please reach out to our customer service at sales@asrrss.com to obtain the return address.